Who We Are and What We Do

The aim of this blog is to provide you with an understanding of who we are and what we do.
That starts with our customers.

Who Are Our Customers?

Manual, repetitive admin work is a necessary requirement of any business, but can quickly become a drain on resources. When we started speaking to people about these issues we spoke to any company, any size and any industry. Some of these conversations turned into discovery sessions, which turned the companies into customers. This has led to us serving customers across a number of industries, but it was the property industry where time spent on manual tasks seemed to be both a broader and deeper issue than elsewhere. The nature of managing multiple properties means that the repetition of tasks is unavoidable. So that was where we focussed our attention.

Our customers are primarily property managers, estate agents, letting agents, block managers and developers.

The Problems We Solve

1. Manual tasks and processes take up way too much of a company’s time (and money)

In all businesses there are tasks and processes that take up way too much time - I’m sure you could name half a dozen off the top of your head - and often they’re low value in terms of revenue generated.

We aim to cut time spent managing repetitive, manual tasks.

2. Teams are at or over capacity and always looking to find more time

Managing properties, tenants, buyers and sellers requires you to be very reactive. Everything is urgent. The balance of managing all the tasks and jobs that need doing proactively, as well as the reactive nature of property means that teams are often stretched for time.

By cutting the time spent on manual tasks, we free you up to focus on your customers.

3. Costs increase as the company grows, so businesses are always fighting for margin

The manual processes that take up time are usually directly related to the number of properties managed. Credit control, invoice management, data entry, customer communication. It all increases with the number of properties managed. Which means so does the cost of these processes.

We aim to significantly reduce the marginal cost of managing additional properties by having digital workers complete the admin work associated. This means that your profit margins aren’t being eaten away by management costs.

How We Solve These Problems

We use User Interface automations and / or API integrations to build what we call a digital worker. These digital workers replicate the process that an indvidual goes through when completing a task. Tasks such as credit control, invoice management, even sending physical post and emails.

All of our digital workers are built bespoke around the requirements of your business and interact with all the existing tools or systems that you use.

We’re not another platform. It’s best to think of a digital worker as a layer that operates between all the existing tools that you use. The glue that connects it all together.

If it’s repetitive, manual, and follows a defined structure then the likelihood is that it could and should be automated.

The Value We Provide

We have four core values that we provide when we build a digital worker:

1. We immediately reduce how much you’re paying to complete the process at the moment by about 50% to 70% in most cases.

2. We reduce the marginal cost of growth by reducing the admin cost of each additional property. So your margins actually increase as you grow.

3. We free up capacity of employees to focus on other work that provides more value to the business such as sales or account management.

4. We significantly reduce human error.

Our Vision

We want to save 100,000 hours of work for property people. That’s 50 years of full time work, and £2m in payroll on a £40k salary.
By disconnecting the cost of management from the number of properties in the portfolio, companies can grow faster and be more profitable.